Medianet Client Agreement

Borrowers have the responsibility to return items on time

  • Check the You return date on the item's shipping label. If you are unable to return on this date you must request a renewal on-line, by email or telephone. An extension to your booking will be provided if available.
  • Many teachers plan months in advance and late returns are not just an inconvenience, they negatively impact students and their learning; therefore our overdue rules will be strictly enforced. Please be committed to returning your resources on time.
  • An automated e-mailed pick-up list itemizing resources scheduled for pick-up by the courier on the next school day is provided to the school's office or other designated contact as a reminder.

Late Returns

  • Medianet clients are notified of overdue items via an automated e-mail message five times, once each day starting on the 2nd day the item is late.
  • After 7 days your school's principal or designated contact receives a daily e-mailed list of all of your overdue items.
  • At this point, Medianet will automatically withdraw all of your Medianet privileges. A notice of your change of status to Delinquent will be emailed to you.
  • When items are returned, Medianet will automatically restore your Medianet services. Booking privileges can also be manually restored if the Media Centre is contacted in a timely manner and a reasonable explanation is offered.

Lost or Damaged Items

  • A notice will be sent to the school principal detailing the replacement cost for any missing or damaged items. This cost may be charged back to your school.
Media Services
District School Board of Niagara
91 Bunting Road
St. Catharines, Ontario
L2P 3G8
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For further information, contact us at, or phone (905)227-5551 ext. 62749